I met Rachel serendipidously when I bought some tables from her online. I was new to the area and buying a couple of rental properties. While talking to her I learned that she worked for a local brokerage. I was initially skeptical, as I thought working directly with a bank would be cheaper. I was surprised to find that this is not always the case. Rachel routinely beat local and national banks with her rates and terms. The icing on the cake was her outstanding customer service. She was not only reachable, but proactive in contacting me to ensure all the necessary steps were completed during the application process. Once the loan was approved, she gave me a smooth handover to the lender. She still checks up every once in a while to make sure everything is okay.